Shipping + Returns
 

SHIPPING

A $5 Flat Rate shipping is offered within Australia unless otherwise specified.
This includes a tracking number which will be included in your Shipped email.
Small items such as Greeting Cards are shipped as a letter with no tracking - this is reflected in the lower shipping rate. If you wish to have tracking, please select the ‘Flat Rate shipping’.

International orders incur a fee which will either be on the listing, or please contact me prior to purchase for a quote.

RETURNS

Unfortunately we cannot accept returns for Custom orders (as you can appreciate, it cannot be ‘re-sold’ as it was especially made for you). We also do not accept returns for items sold via Sale - these are Final transactions.

Whilst we do everything we can to make sure every piece that leaves the Studio arrives safely in your lovely hands, unfortunately sometimes it may not due to Postage ruckus or crazy weather. In this case, please contact me as soon as you can and I’ll do my best to resolve it!

You can choose a refund or exchange if a product has a major problem. This is when it:

- has a problem that would have stopped someone from buying the product if they had known about it;
- is unsafe;
- is significantly different from the description or a sample; or
- doesn’t do what we said it would,
- or what you asked for, and can’t be easily fixed.